1. General Policy
Thank you for shopping at Mad Supps. We are committed to providing high-quality products. Due to health and safety reasons, we cannot accept returns or provide refunds for products that have been opened, used, or are simply no longer wanted. All sales are final.
2. Manufacturing Defects
We will gladly accept returns and offer a full refund or replacement for any product that has a legitimate manufacturing defect. A manufacturing defect is a fault that occurred during the production process that renders the product unfit for its intended use.
3. Process for Defective Product Returns
To initiate a return for a defective product, you must contact our customer service team at [support email] within 14 days of receiving the item. You will be required to provide the following:
Your original order number or proof of purchase.
Clear, high-resolution photographs or a short video clearly showing the defect.
A detailed written description of the issue.
4. Return Authorization & Label
Once our quality team has reviewed and approved your claim, we will email you a Return Authorization and a prepaid shipping label to return the item. Returns will not be accepted without prior authorization.
5. Non-Qualifying Returns
Returns will not be accepted for:
Change of mind or dissatisfaction with flavor/effect.
Incorrect product ordered by the customer.
Allergic reactions or sensitivities to ingredients.
Products that have been opened, tampered with, or damaged by the customer.